Head / Director of Customer Service

Bucharest, Romania · Customer Success, B2C


UK start-up launching a new office!

Drover is a London-based venture capital-backed marketplace startup offering monthly, all-in car subscriptions to customers who want to experience car ownership as it should be: digital, flexible and at a fair, transparent price. For some more detail, check out our press coverage in TechCrunch, Forbes or CityAM.

Our 130-strong team work out of our London and Lisbon offices and we are now in the process of opening a 3rd office for Drover in Bucharest. In this new office, we are busy building out an energetic, proactive Customer Service team and we are looking for a seasoned leader to spearhead this effort. If the idea of building out a 100-person team in the next 2 years sounds exciting to you, keep reading!

As our Head / Director of Customer Service, you will:

This is a career-defining leadership position for the rare breed of leader who is passionate about gold-star customer service and who people feel inspired by and love working for.


Our Culture

When you ask a Droverian what they love most about working here, their answer will likely be “the people” We are very proud of the amazing team we have assembled across London and Lisbon. The following should give you an idea about what kind of internal culture you’d be joining:


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