Customer Service Executive

Bucharest, Romania · Customer Success, B2C

Description

(Recent University Graduates Welcome)

UK start-up launching a new office!

Drover is a London-based venture capital-backed marketplace startup offering monthly, all-in car subscriptions to customers who want to experience car ownership as it should be: digital, flexible and at a fair, transparent price. For some more detail, check out our press coverage in TechCrunch, Forbes or CityAM.


THE ROLE

Our 130-strong team work out of our London and Lisbon offices and we are now in the process of opening a 3rd office for Drover in Bucharest. In this new office, we plan to build out an energetic, proactive Customer Service team. If the idea of being one of the first Droverians in Bucharest and laying the foundations for what will become a 100-person office sounds exciting to you, keep reading!

As a Customer Service Executive, you will be responsible for delighting our customers and ensuring they have a remarkable subscription with Drover. You will go the extra mile to create seamless experiences and understand exactly how to build a strong rapport with all our subscribers.

Your core responsibilities will include:

• Providing superior customer service by acting as an advocate on behalf of the customer

• Building great relationships with, and developing a deep understanding of, our customers by maintaining ongoing contact with every account assigned to you

• Being proactive with identifying new features and functionalities which contribute to an enhanced customer experience

• Contributing to a positive work environment as a part of a dedicated team, and embody the Drover culture


Success in this role will mean you are consistently meeting quantitative and qualitative account objectives, including exceeding customer retention and satisfaction targets.

Requirements

Our Culture

When you ask a Droverian what they love most about working here, their answer will likely be “the people” We are very proud of the amazing team we have assembled across London and Lisbon and we are so excited to get started in Bucharest. The following should give you an idea about what kind of internal culture you’d be joining:

Benefits

Apply for this job