Customer Success Executive (B2C)

Lisbon, Portugal · Customer Success, B2C

Description

Drover is a VC-backed, growth-stage marketplace company offering monthly, all-in car subscriptions to customers who want to experience car ownership as it should be: digital, flexible and at a fair, transparent price. For some more detail, check out our press coverage in TechCrunch, Forbes or CityAM.


THE ROLE

We are now looking for a talented Customer Success Executive to join our busy Consumer team. In this role, you will be responsible for delighting our customers and ensuring they have a remarkable subscription with Drover. You will be an expert at creating seamless experiences and understand exactly how to build a strong rapport with all our subscribers. You’ll own and optimise all touchpoints for our customers to create value throughout their Drover journey and keep them as a continuing subscriber.


Your core responsibilities include:


• Building great relationships and develop a deep understanding with customers by maintaining ongoing contact with every account assigned to you
• Engaging with customers to retain them as subscribers by ensuring they have an optimal experience when experiencing the Drover service
• Providing superior customer service by acting as an advocate on behalf of the customer

• Being proactive with identifying new features and functionalities which contribute to an enhanced customer experience
• Contributing to a positive work environment as a part of a dedicated team, and embody the Drover culture


Success in this role will mean you are consistently meeting quantitative and qualitative account objectives, including exceeding customer retention and satisfaction targets.


Requirements

Our Culture

When you ask a Droverian what they love most about working here, their answer will likely be “the people” We are very proud of the amazing team we have assembled across London and Lisbon. The following should give you an idea about what kind of internal culture you’d be joining:


Benefits

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