Customer Service Representative

Paris, Île-de-France, France · Operations

Description

(Recent University Graduates Welcome)

UK start-up launching a new office!

Drover is a London-based venture capital-backed marketplace startup offering monthly, all-in car subscriptions to customers who want to experience car ownership as it should be: digital, flexible and at a fair, transparent price. For some more detail, check out our press coverage in TechCrunch, Forbes or CityAM.


THE ROLE

Drover is expanding to France and we are looking for our first customer-facing hire! You'll join our Country Manager as our second team member in France, making sure our first customers have a remarkable subscription with Drover. You will go the extra mile to create seamless experiences and understand exactly how to build a strong rapport with all our subscribers.

Your core responsibilities will include:

Success in this role will mean you are consistently meeting quantitative and qualitative account objectives, including exceeding customer retention and satisfaction targets.

Requirements

Our Culture

When you ask a Droverian what they love most about working here, their answer will likely be “the people” We are very proud of the amazing team we have assembled across London, Lisbon and Bucharest, and we are so excited to get started in Paris. The following should give you an idea about what kind of internal culture you’d be joining:

Benefits

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