Customer Success Executive (B2C)

London, England, United Kingdom · Customer Success, B2C

Description

Drover is a VC-backed, growth-stage marketplace company offering monthly, all-in car subscriptions to customers who want to experience car ownership as it should be: digital, flexible and at a fair, transparent price. For some more detail, check out our press coverage in TechCrunch, Forbes or CityAM.

We are now looking for a Customer Success Executive to join our busy Consumer team. In this role, you will look after a portfolio of Drover customer accounts, working to ensure they have a seamless and problem-free experience with us. On a day-to-day basis, you will be involved in the following:

Success in this role will mean you are consistently meeting quantitative and qualitative account objectives incl. exceeding customer retention and satisfaction targets.

Requirements

Our Culture

When you ask a Droverian what they love most about working here, their answer will likely be “the people” We are very proud of the amazing team we have assembled across London and Lisbon. The following should give you an idea about what kind of internal culture you’d be joining:

Benefits

Apply for this job