Customer Growth Lead

Paris, Île-de-France, France · Operations expand job description ↓

Description

Drover is a UK venture capital-backed marketplace startup offering monthly, all-in car subscriptions to customers who want to experience car ownership as it should be: digital, flexible and at a fair, transparent price. For some more detail, check out our press coverage in TechCrunch, Forbes or CityAM.

We’re launching our service in France very shortly in partnership with a well-known car manufacturer and are looking for our first French hires.


The role

As a Customer Growth Lead, you will be responsible for delighting our customers and ensuring they have a remarkable subscription with Drover. You will go the extra mile to create seamless experiences and understand exactly how to build a strong rapport with all our subscribers. You will report directly to the Country Manager for France

This role will play a key role in launching and scaling Drover in France, and there will be great opportunities for progression post launch!

Your core responsibilities will include:

• Providing superior customer service by acting as an advocate on behalf of the customer

• Building great relationships with, and developing a deep understanding of, our customers by maintaining ongoing contact with every account assigned to you

• Being proactive with identifying new features and functionalities which contribute to an enhanced customer experience

• Work on our inbound sales pipeline and convert sign-ups into long-term Drover users

• Build multi-functional relationships with other stakeholders, such as Supply, Tech and Marketing teams

Success in this role will mean you are consistently meeting quantitative and qualitative account objectives, including exceeding customer retention and satisfaction targets. It will also mean you are not afraid to pick up the phone!

Requirements

  • Bachelors degree from a well-known school / university
  • Native-level French and fluency in English
  • Talented communicator, extremely approachable and infectiously charismatic
  • Strong organisational and prioritisation skills – you’ll be managing a large volume of subscribers
  • Ability to work in a high energy, ambiguous and fluid environment where you will be required to manage multiple priorities
  • Can-do attitude with a bias for action


Our Culture

When you ask a Droverian what they love most about working here, their answer will likely be “the people” We are very proud of the amazing team we have assembled across London and Lisbon and we are so excited to get started in Bucharest. The following should give you an idea about what kind of internal culture you’d be joining:

  • We encourage proactivity and taking ownership of problems. We hate micromanagement. Instead, we let you set your own agenda and give you the space to learn and grow even if it means making a few mistakes along the way.
  • We support each other through thick and thin. If you are struggling, you can always count on the team to help you get unstuck.
  • We cherish feedback, whether praise or constructive criticism. There is no other way to learn!
  • Ideas are judged on merit rather than source. You can have tremendous impact no matter your role.
  • Know nothing about cars? Don’t fret it. Being a petrolhead is by no means a must-have to succeed here

Benefits

  • Competitive salary for entry-level candidates
  • A real ground floor opportunity - you will be building our French business from scratch
  • The chance to learn from a world-class team that includes serial entrepreneurs and alumni from some of the world’s most exciting companies (Google, Facebook, Uber, Lyft, Blablacar, Gett, WeWork, Goldman Sachs)
  • Fancy equipment
  • 25 days holiday plus all public holidays
  • Health Insurance
  • Free snacks and breakfast every day, catered lunch and office happy hour on Fridays
  • Regular socials and team retreats (Budapest and Lisbon down, where next…?)
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